Terms and Conditions
Please read our terms and conditions carefully. These terms and conditons include our cancellation and refund policy. By booking a tour with us you confirm you agree to these terms and conditons.
A booking is confirmed when the full payment is received by Imagine Iceland Travel ehf. When a booking is confirmed a binding contract has taken place. We will email you confirmation of your tour.
Use of the Website
By using the website, you agree to not use, sell, download, copy, share, reproduce, publish or broadcast our images and text on the website except for your own personal use. If you wish to use images or texts for commercial purposes you must request and receive a written approval from us.
Cancellations by clients
Please give us as much notice as possible if you need to cancel your tour.
Cancellations need to be confirmed by an email to or via our online contact form within the timeframe outlined below.
Refund policy for Small Group Day Tours including Northern Lights Classic:
At least 48 hours notice given by the client before departure: 90% REFUND
24 – 47 hours notice given by the client prior to departure: 50% REFUND
Less than 24 hours notice given by the client prior to departure: NO REFUND
Refund policy for Private Tours:
More than 28 days notice given by the client before departure: 90% REFUND
4 days – 27 days notice given by the client before departure: 50% REFUND
Less than 4 days (96 hours) notice given by the client before departure: NO REFUND
The above cancellations charges do not apply to cruise ship clients if your ship does not dock at the Harbour. If your cruise ship does not dock you will receive a 100% refund.
The above cancellation charges may differ if you have booked your tour through a third-party and not directly from us.
Cancellations and Changes by Imagine Iceland Travel ehf.
Imagine Iceland Travel ehf reserve the right to alter the itinerary and locations, have a longer or shorter journey time or cancel the tour due to weather, road conditions, safety reasons, actions of other agencies/persons/companies, not reaching the minimum number or other unforeseen circumstances. We reserve the right to change the services, itineraries and prices described in our leaflets or website.
We would not change the price of a tour if a booking has been confirmed. We will inform you of changes as soon as possible. It is the responsibility of the client to provide valid contact details.
If the tour is cancelled by Imagine Iceland Travel, a full refund will be issued to the client. Where possible in addition to the choice of a full refund we will also offer the choice of an alternative tour or a similar/equivalent tour with another operator. The choice of a full refund will always be an option for the client if the tour is cancelled by Imagine Iceland Travel.
Imagine Iceland Travel ehf. is not responsible for any expenses and costs incurred due to factors outside its control such as weather and road conditions, flight problems, actions of other agencies/persons/companies and other unforeseeable circumstances. Imagine Iceland Travel ehf. will not refund any personal expenses the client may have incurred as a result of their booking such as travel insurance, flights, equipment etc.
Northern lights Tours and the associated Free Retry Offer
The Northern Lights are a natural phenomenon and their sighting are also dependant on weather conditions therefore we cannot guarantee they will be sighted and cannot offer a refund if they are not sighted during the tour. If the guide confirms the lights have not been sighted, we offer a free retry the next day on a group tour in Akureyri. The free retry is subject to Imagine Iceland Travel ehf. operating a tour the next day. We cannot guarantee a tour will be operating the next day due to weather and road conditions or other unforeseeable circumstances. We are only able to operate the free retry from Akureyri.
If your tour includes pick up it is the client’s responsibility to inform us of the location that they require pick up from when booking the tour. We collect passengers from different locations therefore there is a 30 minute pick up window when clients are picked up from different locations. Please ensure you are ready for the tour and waiting at the assigned pick up point from the start of the pick-up time. It is the client’s responsibility to be at the assigned pick up point from the start of the pick-up time and missing the pick-up time does not entitle the client to a refund. You will be informed of the pick-up timing on confirmation of the tour.
Right to refuse participation
Imagine Iceland Travel ehf. reserve the right to reserve the right to refuse participation at any time to any client whose is likely to pose a safety concern or whose conduct is likely to cause distress or offence to other passengers or if we believe a client is under the influence of drugs or alcohol.
Clothing and Footwear
Temperatures and conditions in Iceland can be severe therefore please ensure that your clothing and footwear is appropriate for the weather and conditions of the tour. Imagine Iceland Travel ehf. take no responsibility for clients’ who have clothing or footwear which is not appropriate for the weather or conditions and reserve the right to refuse the participation of a client whose clothing or footwear poses a safety concern.
If a customer needs special assistance it should be mentioned when booking the tour. By booking a tour with Imagine Iceland Travel ehf. you confirm that you are physically able and medically fit to follow the instructions of the guide and participate on the tour and all of the tour’s activities. Temperatures and conditions in Iceland can be severe and some tours may have bumpy routes and/or require prolonged physical activity in freezing/windy conditions. Therefore, clients with any medical conditions should confirm with their physician that they are fit to participate on the tours in Iceland. Please contact us in advance of your tour if you require further information about the tour’s activities to provide to your physician. Imagine Iceland Travel ehf. do not take any responsibility for clients who have not cleared their medical fitness with a physician before undertaking a tour and reserve the right to refuse their participation on the tour. Clients with allergies should inform the guide at the start of the trip of their allergy and inform them if there are any necessary precautions that need to be taken during the tour.
Our guides will communicate with clients in English during the tour. By booking the tour with us you confirm you have a sufficient understanding of the English language to be able to understand and follow instructions from the guide. If you do not have a sufficient understanding of the English Language you must provide a qualified interpreter and take full responsibility for ensuring the guides instructions are understood and followed. Client’s must inform us if they wish to bring an interpreter in advance of the tour for further information.
Liability and Client’s responsibility
We advise all clients to have their own travel insurance. Imagine Iceland travel ehf. cannot be held responsible for any mishap occurring to a client and cannot take any responsibility for personal items or luggage belonging to clients.
By booking a tour with us you accept that all outdoor activities have inherent risks and all activities are undertaken at the client’s own risk and that they must take responsibility for their own actions and safety. Imagine Iceland Travel ehf. do not take any responsibility for the client’s behaviour and/or the client not following the guide’s instructions or partner organisations. Imagine Iceland Travel ehf. do not assume any responsibility for accidents, mishap, loss, damage, injury or sickness that are caused by clients or can be traced to client’s actions including not following the guide’s instructions or that are caused by force majeure events.
Imagine Iceland Travel ehf. cannot be held responsible for any mishap, damage, loss, accident, injury, sickness, itinerary change, cancellation, incurred cost, default, delay or other factors that are due to weather, flight cancellations, natural disasters, strikes, actions of other agencies/persons/companies (e.g airlines, restaurants, police), unforeseen circumstances or that are caused by factors outside Imagine Iceland Travel’s control including force majeure events.
Children under 18 must be accompanied by an adult to participate on the tour who must take responsibility for them. Parents and/or legal guardians must take full responsibility for the behaviour of and/or damages caused by children under 18 years old.
By purchasing a tour, you agree to these terms and conditions and confirm you understand their implications, accept responsibility for your participation in your trip and you acknowledge that we have taken all reasonable steps to safeguard our liability in this respect. This agreement is made subject to and must be interpreted and enforced according to Icelandic law.
Imagine Iceland Travel ehf. reserve the right to change and update these terms and conditions at any time and will do this by updating our terms and conditions online. Therefore, please check our website for any changes.